General information
The website www.floraqueen.com is owned by FloraQueen Flowering the World S.L. (FloraQueen), a company registered in the Mercantile Registry of Barcelona, Volume 36 886, Folio 206, Sheet B 290 474. Its registered office is Calle Frederic Mompou 3, 08960 Sant Just Desvern (Barcelona), Spain (Tax ID: B-63609051). FloraQueen is listed with the Spanish Data Protection Association (AEPD). Your personal data will be stored in a file for which FloraQueen is responsible. By accepting our Privacy Policy, you consent to these practices. We may update the Policy and will announce any changes on our site. If you disagree, discontinue use of the website. FloraQueen is not responsible for the privacy policies of external sites linked here. Our corporate values, ethical standards and practices all aim to protect your privacy.
Responsible for the processing of personal data
To exercise your rights of access, rectification, cancellation or opposition, contact us at:
Email: info@floraqueen.com
Postal address: C/ Frederic Mompou 3, 08960 Sant Just Desvern, Barcelona, Spain
Privacy officer email: rgdp@floraqueen.com
Phone: 902 21 04 01
Collection of personal data
When you visit FloraQueen you may provide two types of information: (1) personal data you enter voluntarily, and (2) usage data collected via cookies.
Personal data you may provide
Identity data: name, username or similar identifier
Contact data: address, email, phone numbers
Financial data: credit-card details
Transaction data: payment, purchase and shipping details
Technical data: IP address, location, login data
Profile data: username, password, bookings, interests, preferences
Usage data: how you use our site and services
Marketing data: your marketing-communication preferences
When we collect personal data
Creating a user account
Subscribing to our newsletter
Providing an email for a promotion
Filling out surveys or feedback forms
Purpose of collecting personal data
Deliver your order to its destination
Respond to your queries
Run surveys, analysis and profiling to improve your experience
Assess user interests and purchasing trends for product development and marketing
Send personalised commercial communications (promotions, discounts, offers)
Comply with legal obligations or protect our legal rights
Personal data retention period
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting obligations. Retention period is determined by the volume, nature and sensitivity of the data and the potential risk of unauthorised use or disclosure.
Legitimation for the processing of personal data
The legal basis for processing is the commercial relationship and, where applicable, the execution of a contract. Sending commercial communications about similar products or services is based on your explicit consent, which you may withdraw at any time without affecting other consents.
Recipients of personal data
FloraQueen will not sell or rent your data. We may share it only:
With service providers acting on our behalf
With transport and customer-service companies
With banks and payment entities for order collection
With public administrations where legally required
With law-enforcement or intelligence agencies as mandated by law
User rights
Revoke consent at any time
Confirm whether we process your personal data
Rectify inaccurate or incomplete data
Request deletion of data no longer needed
Request data portability to you or a third party
Limit processing under certain conditions
Object to processing on legitimate grounds
File a complaint with the Spanish Data Protection Agency
Send requests to: Frederic Mompou 3, 08960 Sant Just Desvern (Barcelona) · Tel: 902 21 04 01 · Email: info@floraqueen.com
Shipping recipient data
To send flowers or gifts you must provide recipient data (“Third-Party Data”). You are solely responsible for this data. FloraQueen restricts access to those suppliers required to complete delivery. By providing Third-Party Data you confirm you are authorised to do so and indemnify us against misuse.
Why is it better to allow cookies?
Cookies enable key site functions: personalised recommendations, account access, remembering basket contents and enhancing security by preventing fraud.
How do I configure cookies?
Most browsers accept cookies by default to optimise navigation. You can change this behaviour in your browser settings if you prefer.
Use of website information
Content on this site may be used only for personal, informational and non-commercial purposes, and may not be altered. Any other use requires prior written consent from FloraQueen.
Employee access, training and expectations
Our corporate values, ethical standards, policies and practices are committed to safeguarding customer and visitor information.
Legal disclosure of information
We may disclose your information when legally required or to protect our legal rights.
External links
This site may link to external websites controlled by others. FloraQueen is not responsible for the content or practices of those sites; links are provided solely as pointers to potentially useful information.